Private Car Service Policy
What to expect when you book a private car with Minh Vu Travel — including the vehicle, driver, airport pickup, luggage, sightseeing stops, legal transport requirements and what is included in your confirmed service.
Our aim is simple: arrange the right vehicle, confirm the price clearly and make your journey easy.
Minh Vu Travel handles the operational and legal requirements behind the transport service so you can focus on your trip.
Before travelling, we confirm the main route, vehicle size, pickup details and agreed price. If something changes, our local team will help adjust the arrangement where practical.
Operating in Accordance with Vietnamese Transport Regulations
Minh Vu Travel operates our private car services in accordance with the applicable laws and regulations for passenger transport in Vietnam.
Depending on the transport service, Vietnamese regulations may require operating records such as a passenger transport contract, passenger information or passenger list and other legally required transport documentation.
Where these requirements apply, our team handles the required documentation as part of the normal booking and operating process.
Guests normally only need to provide accurate booking and passenger information when we request it. We take care of the operational paperwork required for the confirmed transport service.
Why We May Ask for Passenger Information
For some transport services, passenger information may be required for the transport contract, passenger list or other operating records required under Vietnamese law.
If this applies to your booking, our team will tell you what information is needed.
This is part of our normal compliance process and does not mean that you need to arrange the transport paperwork yourself.
What We Mean by a Private Car
A Minh Vu Travel private car is arranged for your booking rather than sold as shared seats with unrelated travellers.
We select the vehicle based on your passenger number, luggage and the service you have booked.
4-Seat Car
Suitable for smaller groups with a reasonable amount of luggage, depending on the actual number and size of bags.
7-Seat Vehicle
Often a better choice for families, groups needing more luggage space or travellers using child seats.
16-Seat Van
Used for larger groups or bookings where passenger and luggage capacity requires more space.
Vehicle Size Is Confirmed — Exact Model May Vary
We confirm a vehicle category suitable for the passenger and luggage information you provide.
An exact brand, colour, registration number or particular vehicle model is not guaranteed unless we specifically confirm that arrangement with you.
Vehicle allocation can change because of schedules, maintenance, traffic or another operating reason. If a vehicle needs to be changed, our priority is to provide a suitable vehicle for the confirmed group and service.
What Is Normally Included
Unless we tell you otherwise when quoting, a normal Minh Vu Travel private car price is based on the agreed route and service.
If a particular booking has different inclusions, we will confirm them in your quotation or booking conversation.
What the Car Price Does Not Normally Include
Unless specifically included in your quotation, the private car price does not normally include:
- Attraction entrance tickets
- Cable car tickets
- Boat or activity tickets
- Meals and drinks
- Personal expenses
- Licensed tour guide service
If you would like us to arrange tickets, a child seat, guide or another additional service, ask us when booking and we will confirm availability and any extra cost.
Our Drivers Are Drivers, Not Tour Guides
Minh Vu Travel drivers focus on driving, pickup arrangements and getting you safely between the places in your confirmed itinerary.
Many of our drivers can communicate in basic English and help with simple travel arrangements. Translation apps may also be used when helpful.
However, a driver is not the same as a licensed professional tour guide.
If you want detailed historical explanations, guided sightseeing inside attractions or a dedicated language guide, please ask us in advance so we can check availability.
Can the Driver or Vehicle Change?
Yes. Driver or vehicle allocation can sometimes change because of the day's operating schedule.
For some services, especially trips with long sightseeing periods, the same vehicle or driver may not remain parked at the attraction for the entire visit.
When this happens, we arrange the return pickup according to the confirmed service. We will tell you when you need to message us before you are ready to leave.
If having the same vehicle throughout the service is important because of luggage, a child seat or another reason, please tell us before booking so we can confirm the appropriate arrangement.
Door-to-Door Where Road Access Allows
We normally pick you up and drop you off at the hotel, airport, residence or other location confirmed in your booking.
However, vehicles cannot legally or practically enter every road or attraction area.
Pedestrian zones, narrow streets, event closures, airport rules, cruise-port rules and attraction traffic restrictions may require a nearby meeting point instead.
If this applies to your booking, our team or driver will help guide you to a practical permitted pickup location.
Where to Meet Minh Vu Travel at Da Nang Airport
Da Nang International Airport has different pickup arrangements for the domestic and international terminals.
We will confirm your arrival terminal from the flight information you provide and arrange the pickup accordingly.
Domestic Arrivals — Gate A4
For domestic arrivals at Da Nang Airport, our normal passenger meeting and pickup area is at Gate A4.
After collecting your luggage, follow the arrival exit toward Gate A4 and check the meeting instructions sent by our team.
International Arrivals — Main Arrival Hall
For international arrivals at Terminal 2 (T2), our normal meeting point is at the main arrival hall.
The driver may wait with your name or follow the meeting instructions confirmed for your booking.
Airport Pickup Areas Can Be Adjusted
Minh Vu Travel follows the current access, parking and traffic rules of Da Nang International Airport.
Airport authorities may occasionally change vehicle access or pickup arrangements because of traffic, construction, security or other operating conditions.
If the normal pickup area changes, our team will guide you to the current permitted meeting or vehicle pickup point.
If you cannot find your driver, message or call Minh Vu Travel first. We will help locate both you and the driver before treating the booking as a missed pickup.
Hoi An Ancient Town & Other Car-Free Areas
Parts of Hoi An Ancient Town are closed to normal vehicle traffic at certain times.
The driver may therefore drop you at a suitable vehicle-access point near the walking area rather than directly inside the pedestrian zone.
When you are ready to return, we may ask you to message us in advance so the vehicle has enough time to reach the agreed pickup point.
Stops & Waiting During Your Trip
If sightseeing stops are included in your confirmed route, we arrange the service around those stops.
The amount of waiting included depends on the type of trip. A short transfer with one sightseeing stop is different from a full-day private car or a Ba Na Hills round trip.
If you want to spend much longer than originally agreed, add another destination or significantly extend the service, an additional charge may apply.
Where practical, we will tell you the additional cost before you decide to extend the trip.
Please see our Waiting Time & Overtime Policy for more details.
Some Attractions Have Special Pickup Arrangements
Large attractions and busy tourist areas can have separate parking zones, shuttle areas or vehicle restrictions.
At some attractions the driver may wait in a designated parking area or return when you are nearly finished, rather than staying beside the attraction entrance.
These arrangements are normal local operating practice and do not mean that your return transfer has been cancelled.
Our team will explain the meeting arrangement when it is relevant to your trip.
Road or Attraction Access Can Change
Local authorities or attraction operators can temporarily restrict vehicle access because of weather, safety, traffic, construction or other local conditions.
If a confirmed stop cannot be reached safely or legally by service vehicle, we will explain the situation and, where practical, suggest an alternative pickup point, route or sightseeing option.
We will not ask a driver to enter a restricted or unsafe road simply because it appeared in the original itinerary.
Tell Us About Your Luggage Before Booking
Vehicle capacity is not based only on the number of passenger seats.
Large suitcases, strollers, wheelchairs and child seats also use space.
Please tell us the approximate amount of luggage when booking so we can recommend a suitable vehicle.
If you want to leave luggage in the vehicle while visiting an attraction, tell us before the trip. This can affect how the vehicle is scheduled during your sightseeing stop.
We recommend keeping passports, cash, jewellery, electronics and other important valuables with you rather than leaving them unattended in any vehicle.
If Something Is Not Right, Tell Us
We aim to provide a clean, air-conditioned vehicle suitable for the confirmed journey.
If you notice a practical issue during the trip, please tell the driver or message Minh Vu Travel.
Whenever possible, we would rather solve the problem during your journey than hear about it only after the trip is finished.
We also ask guests to treat the vehicle and driver respectfully.
Want to Change Something During the Trip?
Ask us.
Small practical adjustments can often be accommodated.
If you want to add a destination, make a significant detour or extend the service for much longer, we will check whether it is possible.
If the change affects the price, we will normally explain the additional cost before you decide to continue.
Private Car Service Questions
Practical answers based on how Minh Vu Travel operates.
Is Minh Vu Travel operated in accordance with Vietnamese transport regulations?
Yes. We operate our transport services in accordance with the applicable Vietnamese regulations. Where required, transport documentation, passenger information and passenger insurance are handled as part of our operating process.
Why may you ask for passenger information?
For some services, passenger information may be required for the transport contract, passenger list or other legally required records. If this applies to your booking, our team will tell you what information is needed.
Is passenger insurance included?
Minh Vu Travel complies with the applicable passenger insurance requirements for our transport services in Vietnam.
Where do you pick up domestic passengers at Da Nang Airport?
Our normal meeting and pickup area for domestic arrivals is Gate A4. We will confirm the pickup details for your booking before arrival.
Where do you meet international passengers at Da Nang Airport?
For international arrivals at Terminal 2, our normal meeting point is the main arrival hall at T2.
What if Da Nang Airport changes the pickup area?
We follow the current airport access and traffic rules. If the normal pickup area changes, our team will guide you to the current permitted meeting point.
Is the vehicle private?
Yes. The vehicle is arranged for your booking rather than sold as shared seats with unrelated travellers.
Is fuel included in the quoted price?
Normally yes, for the route and service confirmed in your booking.
Are parking fees and tolls included?
Normal parking fees and road tolls related to the confirmed itinerary are generally included unless we tell you otherwise when quoting.
Is the driver also a tour guide?
No. Our drivers are drivers, not licensed professional tour guides. Detailed guided sightseeing requires a separate guide service.
Can the driver speak English?
Many drivers can communicate in basic English for normal pickup and travel arrangements. Translation apps may also be used when helpful.
Will I have exactly the same car shown in a photo?
Not necessarily. We confirm a suitable vehicle category, but a specific model, colour or individual vehicle is only guaranteed when specifically agreed.
Will I have the same driver for the whole day?
Not always. Driver or vehicle allocation can change depending on the service and operating schedule. If the same vehicle is important because of luggage, a child seat or another reason, tell us before booking.
Will the car wait while I visit an attraction?
It depends on the booking. Some trips include vehicle waiting, while other services use an arranged return pickup. We will confirm how your specific trip works.
Can I leave my luggage in the car?
Often yes when this arrangement is confirmed, but please tell us in advance because it can affect how the vehicle is scheduled during sightseeing. Keep important valuables with you.
Can the car enter Hoi An Ancient Town?
Not always. Parts of the Ancient Town are pedestrian or vehicle-restricted areas, so pickup and drop-off may be at a nearby vehicle-access point.
Can I add another stop during the trip?
Often yes. If the added stop significantly changes the distance, time or service, we will confirm any additional price first.
What if I have a problem during the trip?
Tell the driver or message Minh Vu Travel. We will try to solve practical issues while the trip is still taking place.
Related Minh Vu Travel Policies
Send Us Your Trip Details
Tell us your route, travel date, passenger number, luggage, flight information and any special requests. Our local team will recommend the right arrangement and confirm the price before you book.
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