When These Terms Apply

These Terms & Conditions apply to transport and related travel services confirmed with Minh Vu Travel.

A booking may be discussed and confirmed through our website, WhatsApp, telephone, email or another direct communication channel.

When you ask us to proceed after the main booking details have been confirmed, the booking is handled according to the specific arrangement agreed with you and these general terms, subject to applicable law.

What Minh Vu Travel Provides

Minh Vu Travel arranges private car transfers, airport transfers, sightseeing transport and related travel services in accordance with the confirmed booking.

Depending on the booking, we may also help arrange additional services such as:

Payment Arrangements

For many standard private car bookings, advance payment is not required and payment can be made according to the arrangement confirmed with the customer.

Cash payment is commonly available.

Certain services may require a deposit or advance payment, particularly where Minh Vu Travel needs to commit a direct cost in advance.

This can include certain tickets, larger or special bookings, cruise services or other arrangements requiring advance commitment.

For detailed payment information, please see our Booking & Payment Policy .

Please Give Us Accurate Trip Details

Customers should provide reasonably accurate information needed to arrange the service.

Depending on the booking, this may include:

• Booking name
• Telephone or WhatsApp number
• Hotel or pickup location
• Travel date and pickup time
• Passenger number
• Flight number for airport pickups
• Important luggage information
• Child-seat requirements where applicable

If important information changes, please tell us as soon as possible so we can update the arrangement.

Vehicle Category Rather Than an Exact Individual Car

We confirm a vehicle category suitable for the passengers, luggage and service booked.

Unless specifically agreed, a particular brand, colour, registration number or individual vehicle is not guaranteed.

Driver or vehicle allocation may change when necessary because of schedules, maintenance or another practical operating reason.

Our priority is to provide a suitable vehicle for the confirmed service.

See our Private Car Service Policy .

Pickup Is Subject to Safe and Permitted Vehicle Access

We normally aim for convenient pickup and drop-off at the location confirmed with the customer.

However, vehicles cannot enter every street, pedestrian zone, airport area, port, attraction or restricted road.

Local traffic rules, police instructions, airport or port rules, attraction restrictions, safety conditions or temporary road closures may require a nearby meeting point.

When this happens, Minh Vu Travel will help guide the customer to a practical permitted pickup location.

Vehicle Capacity Depends on the Complete Booking

Vehicle suitability depends on passengers and luggage together.

Customers should tell us about large luggage, strollers, wheelchairs, child seats or other bulky items that may affect vehicle space.

Child seats are available on request and subject to the arrangement confirmed for the booking.

See our Child Seat & Luggage Policy .

Safe and Respectful Use of the Vehicle

We ask customers to use the vehicle in a reasonable and respectful way and follow lawful safety instructions from the driver.

Customers should not ask a driver to:

• Break traffic laws
• Drive at an unsafe speed
• Enter a prohibited or restricted road
• Stop in a place where stopping is not permitted
• Carry passengers or items in an unsafe or unlawful manner

If a requested arrangement cannot be performed safely or lawfully, we will explain the issue and try to suggest a practical alternative.

Weather, Traffic, Closures & Events Outside Reasonable Control

Some circumstances cannot be fully controlled by either the customer or Minh Vu Travel.

Examples may include:

• Severe weather
• Flooding or unsafe road conditions
• Major traffic disruption
• Road closures
• Police or government restrictions
• Airport or port access changes
• Attraction closures
• Natural events
• Other circumstances outside reasonable operational control

When such an event affects the booking, our first approach is to see what practical solution is available.

This may include changing the pickup time, route, travel date, sightseeing stop or another part of the service.

Our Responsibility for the Service

Minh Vu Travel is responsible for arranging and providing the confirmed service with reasonable care and in accordance with applicable requirements.

If a problem is caused by something within our reasonable operational control, we will work to resolve it in a fair and practical way.

Where a problem results from circumstances outside our reasonable control, we will still try to help minimise the disruption where practical.

Nothing in these terms is intended to exclude, restrict or remove any customer right or responsibility that cannot lawfully be excluded under applicable Vietnamese law.

We Prefer to Resolve Issues Directly First

If a disagreement arises, we encourage the customer to contact Minh Vu Travel first.

We will review the booking confirmation, communication history and what actually happened during the service.

We will then try to reach a reasonable solution through direct communication.

If the matter cannot be resolved directly, the customer and Minh Vu Travel retain the rights and dispute-resolution options available under applicable Vietnamese law.